Build A Bear vs American Girl vs Webkinz: Custom Doll Shops Compared
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Build A Bear vs American Girl vs Webkinz: Custom Doll Shops Compared

When it comes to choosing a toy for your child, you want to choose something that they will cherish. Custom doll shops provide a unique way to build a connection between a child and a doll. The following report will take a look at Build-A-Bear Workshop, American Girl, and Weblinz and how they stack up against one another.
Covered in this report
Build A Bear — Best Features
Build-A-Bear offers international shipping for customers outside of the US.
Build-A-Bear is a great place to host parties, and children can play games in Bearville.
Best for: Children who want to customize their teddy bears and stuffed animals with clothes and accessories.
Best deal: $10 Off $30 or More - [activate coupon]
American Girl — Best Features
American Girl's magazine offers advice, stories, and crafts.
American Girl offers clothing, accessories, and furniture for all dolls.
Best for: Girls who are three years of age and up.
Best deal: Up To 70% Off + Free Shipping - [activate coupon]
Webkinz — Best Features
Webkinz's stuffed animals comes with a special code for children to play with their toy online.
Customers can take advantage of bundle special and other promotions.
Best for: Parents who are looking a safe online community for their children
Review

Build-A-Bear Workshop

Since 1997, Build A Bear Workshop has allowed children to customize their own teddy bears and stuffed animals by dressing them up in different outfits and accessories.  Children can even name their fury new friends; and take home a personalized storybook and or birth certificate.  In additional, children can take their fury new friends home in style in a cub condo carrying case.

Build-A-Bear also offers a free safe online community for children.  Build A Bear’s Bearville is a safe place for children to play games, watch videos, and keep up with the latest fashion trends, and online crafts. You can also plan parties for your children and their friends.

Features

  • Stuffed Animals
  • Clothing
  • Gifts
  • Free Shipping for orders $40 or more: Discount will apply to qualifying orders.

Business Credibility and Trustworthiness

Build-A-Bear Workshop does not have a Better Business Bureau rating at this time,and is not BBB accredited. 

Payment Options

Customers can pay for their online purchases with a Visa, Master Card, American Express, and Discover card.  In addition, customers can use a debit card, Build-A-Bear gift cards,and coupons. 

Shipping

Build-A-Bear uses FedEx as their method of shipping. Shipping charges vary according to the number of total items in your order.  To see estimated shipping charges, click on the “shipping” link at the bottom of the webpage. For international orders, shipping charges do not include duties and customs charges. These fees may be collected by your local agencies. 

Return and Refund

If you need to change or cancel your order, call 1-877-789-2327 as soon as possible.  If your bear or stuffed animal needs repairs, you can take it to your local Build-A-Bear Workshop and their Bear Repair Hospital will do their very best to fix your furry friend up.  If you need help with repairs or refunds, be sure to call Build-A-Bear’s customer service line for assistance. 

American Girl

American Girl is an American retailer which sells dolls, clothes, and accessories for young girls.  The dolls portray girls between the ages of 9 to 11 years of age of a variety of ethnicities.  American Girl dolls feature girls from different parts of American history.  American Girl expanded their doll line to feature contemporary girls.  Each American Girl doll is accompanied by a book which tells their story.

In addition to American Girl products, customers can subscribe to their magazine.  American Girl products encourages young girls to be themselves, and teaches them that they can grow up to do great things.

Features

  • Dolls
  • Bookstore
  • Clothing
  • Furniture
  • Accessories
  • Gift Guide
  • Sale
  • Guarantee Christmas Delivery for orders placed by December 21 for US customers. 

Business Credibility and Trustworthiness

American Girl does not have a BBB rating, and is not accredited by the Better Business Bureau at this time.  Within the last three years there has been no complaints filed against the company.  No complaints have been filed against American Girl within the last 12 months. 

Payment Options

American Girl accepts major credit cards including Visa, Master Card, American Express,and Discover.  Customers may pay for their purchases with American Girl gift cards and certificates.  American Girl does not accept money orders or checks for online orders. 

Shipping

American Girl offers several options for delivery. Rush delivery is available for most addresses except APO and FPO addresses at an additional cost.  American Girl strives to ship orders as quickly as possible. Delivery times are estimated and calculated on the first business day after the order is placed. Therefore delivery times will vary depending on your choice of shipping method and destination.  In most cases, American Girl will ship orders to P.O. Box, APO, and FPO addresses.  If you need to ship an order outside of the United States and Canada, American Girl suggests that you contact customer service

Return and Refund

If you are not completely satisfied with your order, American Girl will promptly exchange it or give you a merchandise credit for your product.  Refunds are available when you provide original proof of purchase.  If you need to return an item, follow the instructions provided by visiting the “Return” link at Americangirl.com

Webkinz

Webkinz are toy stuffed animals which have a playable online counterpart in Webkinz World.  Webkinz was released by Canadian toy company, Ganz in 2005.  Webkinz toys are similar to other plush toys. However each Webkinz toy comes with an attached tag that has a secret code that allows users to play with their stuffed animals on Webkinz World.  The secret code allows users to own a virtual version of their pet for online play. 

Features

  • Customer Service
  • Take a Tour
  • Webkinz Catalog
  • Parent’s Area
  • Store Locator
  • Game Cards

Business Credibility and Trustworthiness

On a grading scale of A+ to F, Webkinz also known as Ganz received a F rating with the Better Business Bureau.  Webkinz is not BBB accredited at this time.

Payment Options

Webkinz accepts Visa, Master Card, and American Express for all orders.

Shipping

At this time, Webkinz only ships physical items within the continental United States and Canada.  Shipping costs will depend on the number of items in each order, and where the order is going. Shipping costs will be displayed at checkout. 

Return and Refund

Unfortunately all e-store sales are final.  The retailer has a strict no returns, no refund policy.  Make sure you order the correct items before checkout.  

Custom Toy Shop Summary

Build-A-Bear Workshop is a custom toy retailer where children can customize their stuffed animals with clothes and accessories.  In addition to selling toys, you can host parties for your children and their friends.  Build-A-Bear’s Bearville is a safe online community where children can play games and enjoy other fun activities.  Build-A-Bear and Webkinz are similar since both retailers have communities where children can play games.  American Girl sells dolls, clothing, accessories, and books for young girls.  American Girl is different from Build-A-Bear and Webkinz because they offer a magazine.  The American Girl magazine offers advice, inspirational stories, quizzes, and games.

Many customers consider the credibility of a business before they purchase their products or services.  Build-A-Bear and American Girl does not have a rating with the Better Business Bureau.  On the other hand, Webkinz has an F rating with the Better Business Bureau.  All three retailers are not BBB accredited.

All three retailers accept major credit cards including Visa, Master Card, American Express, and Discover. However, all three retailers do not accept alternative forms of payment such as Pay Pal, Amazon Payments, and Google Checkout. 

Shipping rates will vary depending on destination and the number of items in your order.  Build A Bear offers international shipping while Webkinz only ships physical items to the United States and Canada.  If you are ordering from outside of the US, you most contact American Girl's customer service.

Webkinz does not accept returns or offer refunds.  Build-A-Bear and American Girl offers a 30 day policy.

Additional Information
Build A Bear
Build A Bear Coupon Code: 98240 - $10 Off $30 or More - Activate
Build A Bear Coupon Code: 98343 - Extra $5 off Any $10 Purchase | Stacks with Sale - Activate
Build A Bear Coupon Code: 97978 - $10 Off $30+ Order - Activate
American Girl
American Girl Coupon: Up To 70% Off + Free Shipping - Activate
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